Vacancy: Ticketing & Matchday Executive

Wigan Warriors have an exciting opportunity for an experienced Ticketing / Events professional to join our team. The Ticketing & Matchday Executive will support the Club’s Head of Marketing to maximise ticketing revenues and optimise attendance at all Wigan Warriors home fixtures. The Ticketing & Matchday Executive will deal with all ticketing matters and ensure that outstanding customer service is always delivered. The Ticketing and Matchday Executive will also take a proactive role in ensuring that high quality matchday provision is delivered on an on-going basis.

Job Responsibilities:

Key Responsibilities

• Take a proactive role in maximising matchday attendances for all Wigan Warriors fixtures overseeing the sales and servicing of tickets
• Be the main contact for all matters relating to Wigan Warriors ticketing
• Collaborate closely with stadium staff and the ticket office manager
• Liaise between Club staff and stadium staff involved in the stadium operations
• In conjunction with the Head of Marketing plan and implement an annual schedule of pre, during and post matchday activity
• Supervise all match day preparations and deliverables
• Ensure effective running of all activity both inside outside the stadium during match day
• Troubleshoot ticketing-related problems as they arise
• Support with safety and security and access control services
• Provide customer service for ticketing matters at the stadium if required
• Plan and monitor the activity of the volunteers and report any issues to the appropriate manager
• Collaborate with other internal departments, notably team, media, shop and community
• Work with the Head of Marketing to track and deliver on company KPI’s and sales targets
• Produce reports for both sales and attendance
• Promote the Wigan Warriors brand and ethos in a professional, strong and positive manner
• Commitment to vision and Values of Wigan Warriors

Skills & Experience

• Experience working in a sport environment
• Experience of supporting and delivering marketing campaigns
• Highly organised, service-oriented and can work well under pressure
• Effective project management skills
• Problem solving /analysis
• Excellent written and verbal communication skills
• IT Skills and ticketing/CRM systems (desirable but not essential)

Salary

• 24K-26K Per annum depending on experience

To apply

• Please sent a cover letter and CV to Carol Madden – c.madden@wiganwarriors.com
• Closing date for applications Friday 17th December 2021