Project Co-ordinator

The DW Stadium Ticket Office is looking for a Casual Staff member to sell season and matchday tickets for both Wigan Athletic and Wigan Warriors, as well as general admin duties relating to the sale and maintenance of tickets, providing a first-class customer service at all times.

Key Duties:

  • Sell matchday and season tickets through the ticketing system in a polite, courteous and professional manner.
  • Deal with enquiries from supporters relating to ticketing and general customer service duties.
  • Enhance the reputations of both Wigan Athletic and Wigan Warriors by providing outstanding customer service to all supporters at all times.
  • Ensure that all transactions are fully balanced up at the end of each working day.
  • Adhere to the department’s policies surrounding the selling of match tickets.
  • Ensure data standards are adhered to at all times.
  • Ensure all customer data is protected in line with GDPR regulations at all times.

Person Specification:

  • Maths and English GCSE (or equivalent) minimum Grade A* - C / Grade 9 – 5.
  • Previous experience in a customer facing role, involving cash handling and dealing with customers over the telephone.
  • Efficient and organised.
  • Ability to work as part of a team and under own initiative.
  • Ability to work well under pressure and to tight deadlines.
  • IT literate.
  • Act with honesty and integrity at all times.
  • Ability to communicate with a wide range of people.

Closing date for applications: Monday 18th September, 5pm.

To be considered for this role please apply by completing the application form (please complete application form 1 & 2) detailing how you meet the criteria for the role. The application form is available by contacting jobs@wiganathletic.com. Please return your completed application to jobs@wiganathletic.com.

Download your application forms here: Download Job Application Form One HERE and Download Personal Details Form HERE

Wigan Athletic Football Club and Wigan Warriors Rugby League are committed to the principle of equal opportunity in employment and its employment policies for recruitment are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of ethnicity, gender, gender re-assignment, marital status, religion or belief or sexual orientation.

Friday 03 November 2023

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