Vacancy: Casual Retail and Ticketing Executive

Wigan Athletic are seeking to appoint a Retail and ticketing team members to carry out day-to-day operational duties.

Our retail and ticketing team members provide support to the delivery of front-facing Club sales, excellent customer service. Required to carry out day-to-day operational duties in the Latics Club Store and Ticket office. Enhancing the fan experience, driving sales and revenue for the club. Ensuring that standards of service are at all times maintained.

• Hours: Assignments available on matchdays.
• Contract: Casual.
• Location: Ticket Office and Latics Store.
• Reports to: Ticket Office Manager, Group Head of Retail.

Role Responsibilities:

Ticket Office:

• Sell matchday and season tickets through the ticketing system in a polite, courteous and professional manner.
• Deal with enquiries from supporters relating to ticketing and general customer service duties.
• Enhance the reputations of both Wigan Athletic and Wigan Warriors by providing outstanding customer service to all supporters at all times.
• Ensure that all transactions are fully balanced up at the end of each working day.
• Adhere to the department’s policies surrounding the selling of match tickets.
• Ensure data standards are adhered to at all times.
• Provide accurate and up to date information to supporters.

Retail:

• Assist fans instore whilst providing information on what’s available.
• Enhance and maintain the brand and reputation of Wigan Athletic by providing outstanding customer service.
• Ensure the Latics Store is fully stocked with Wigan Athletic merchandise, maintaining a clean and spacious shop floor.
• Liaise with the Retail Management team to carry out tasks before, during and after a match.
• Maintain a high level of customer service at all times via all platforms; online, phone and in person.
• Be confident and prepared to offer alternative options to possible out of stock items.
• Ensure all monies are handled with the upmost accuracy and honesty.
• Be aware of upcoming fixtures and events to be able to inform fans and increase footfall for future events.
• Provide ideas and initiatives to enhance the fan experience when visiting the shop.
• Maintain clean and effective displays in and around the shop.
• Be confident in using a till system [full training will be provided] and cash handling.
• Be confident and able to use shirt-printing machinery [full training will be provided].
• Ensure all customer data is protected in line with GDPR regulations at all times.

Supportive of Club Environment and Policies:

• Cooperate fully with colleagues and be flexible when assisting them in response to business needs of the group.
• Ensure a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation or harassment of any description and to promote positive working relations amongst employees and customers.
• The above job description is not intended to be exhaustive; the duties and responsibilities may therefore vary over time according to the changing needs of the group.

Essential

Skills and Experience:

• Previous experience working in a customer facing role.
• Flexible to work in in different roles and circumstances depending on event.
• IT literate.
• Time Management.

Personal Qualities:

• Strong communication skills
• Motivated by a passion for quality and great customer service.
• Ability to successfully work in a team.
• Enthusiastic.
• Willing to learn and continuously develop.
• Assertive, calm with the ability to work well under pressure.
• Act with honesty and integrity at all times.

To Apply:

Please download the application below and return via email to [email protected].

RETAIL AND TICKETING EXECUTIVE APPLICATION FORM